MutuvoHelp Centre
Help Centre/Getting started with Mutuvo

Getting started with Mutuvo

What Mutuvo does, and the first three things to set up.

Mutuvo is where UK regulated firms make and receive compliant client referrals — with the agreement, consent, introducer checks, audit trail and fees all handled in one place.

Create your account and firm

  1. Sign up with your work email and a password.
  2. Set up your firm — we look it up on Companies House and run the regulatory (KYB) checks for you.
  3. Invite your team — add partners, your MLCO, and team members.

See Managing your team for roles and permissions.

Add a referral relationship

Before you can refer a client to another firm (or receive one), you agree a relationship with them — the compliant, signed basis for referrals and any fee. See Referral relationships.

Send and receive referrals

  • Send a referral to a partner firm — the client consent and disclosure are captured before it leaves you.
  • Receive referrals on your dashboard, update their status, and track the fee through to settlement.

Make it yours

Need a hand?

Can't find what you need? Use the Contact link in the footer, or email hello@mutuvo.com — we're happy to help.

Still stuck? Contact us or email hello@mutuvo.com.